12/29/2023 0 Comments Doordash 5 minute timerUse “busy kitchen” Tablet feature: Update Kitchen Status on your Tablet. Keep your Tablet on at all times: Otherwise, use the Pause or Special Hours/Closures feature if you wish to stop receiving orders temporarily. Here are a few tips on avoiding getting hit with “delivery unavailable on DoorDash”: If you face temporary deactivation, knowing the underlying reason is crucial to efficiently reactivate your account. An order is considered failed when it is rejected by the integration provider or DoorDash fails to receive confirmation. ![]() These cancellations are triggered after an order fails to reach the POS. If you have a POS system, temporary deactivations may also occur when items are out of stock, the store is unavailable, or the menu is incorrect. What if I use a Point-of-Sale (POS) system? Order Manager App: The Tablet is not logged in to the DoorDash Order Manager app, the app is not open, or the Orders page is not currently active. Tablet Heartbeat could be triggered in any of the following conditions:īattery: The Tablet is out of battery and not plugged in.Ĭonnectivity: The Tablet is not connected to a reliable Internet connection. What are the conditions that trigger tablet heartbeat? Your Tablet is able to detect if you’re having trouble fulfilling orders and temporarily pauses your store when this occurs consecutively for 5+ minutes. What is Tablet Heartbeat?Ī DoorDash Merchant Tablet helps you easily receive, manage, and track all incoming orders. If you are a tablet user, we refer to this tracking system as the Tablet Heartbeat. Temporary deactivation may occur when the means of receiving orders is turned off or not communicating properly with DoorDash. To determine if you’re having issues processing orders, we track a number of variables, including but not limited to: avoidable wait, avoidable cancellations, and missing or incorrect rates to name a few. Temporary deactivations are a safeguard we’ve set up to stop more orders from coming in if you’re having trouble fulfilling the ones you already have. We'll cover why it happens, how to prevent it from happening again, and what to do if it does occur. ![]() That's why we created this article to help you get back up and running as quickly as possible. We know how frustrating it can be to get your store paused when you don't want it to be. What triggers a temporary deactivation? How do I avoid temporary deactivations? How do I reactivate my store on my Tablet? How do I reactivate my store in the Merchant Portal? Why is DoorDash Delivery Unavailable? FAQ
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